Cancellation Policy

Transitions Counseling, LLC dba The Well ("The Well") offers professional coaching services with limited availability. To maintain fairness and clarity for all clients, the following Cancellation and Refund Policy applies to all coaching sessions. 1. Prepayment Policy • All coaching sessions must be prepaid in full at the time of booking through our secure online scheduling system. • Sessions are not confirmed or reserved until full payment is received. 2. Cancellation & Rescheduling Policy Due to limited availability, we require advanced notice for any changes to your appointment: • Minimum Notice Required: Cancellations or rescheduling must be submitted at least 48 hours prior to the scheduled session. • Late Cancellations (Less than 48 Hours): If you cancel or request to reschedule with less than 48 hours’ notice, your prepaid session will be forfeited and is non-refundable. • No-Shows: If you do not attend your scheduled session without notice, the session is considered a no-show and is non-refundable and non-transferable. Emergency Exceptions: Emergency situations will be reviewed on a case-by-case basis at the coach’s discretion. Exceptions are not guaranteed. 3. Refund & Credit Policy • Cancellations With 48+ Hours’ Notice: You may choose to either: o Apply your session fee as a credit toward a future appointment, or o Request a refund, subject to a $25 processing fee • Late Cancellations or No-Shows: No refunds or credits will be issued. • Coach-Initiated Cancellations: If your coach cancels the session, you may: o Reschedule at no additional cost, or o Receive a full refund with no processing fee • Workshops, Intensives, and Groups: Separate refund policies will be communicated at the time of registration for these services. 4. How to Cancel or Reschedule To cancel or reschedule an appointment, please use one of the following methods: • Client Portal: YouRWell.online • Email: admin@YouRWell.online or Personal Coach’s Email Cancellations are not considered confirmed until you receive acknowledgment from your coach or office staff. 5. Insurance Disclaimer The Well does not accept insurance for coaching services. Coaching is not a clinical or medical service and is not eligible for insurance reimbursement. Clients are responsible for all fees. 6. Policy Acknowledgment By submitting payment and booking services with The Well, you confirm that you have read, understood, and agree to the terms outlined in this Cancellation and Refund Policy.

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